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Frequently Asked Questions

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What is the number I dial to use the service? 1-800-801-6196

Who is Directworldcall.com?

Directworldcall is a long distance service provider. We provide quality long distance telephone service at the most competitive rates worldwide. Our company moto is to provide the best quality possible and give the best clean rates without no Hidden charges whatsoever. We give you the power to manage your own account online, recharge your account via internet, telephone and Auto recharge option. Directworldcall provides the most affordable, convenient and easy to use telephone communication services. Directworldcall brings 45 years of combined executive experience to provide the best service.

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How do I get started?

Its as simple as 1-2-3. Simply select your country of preference and follow easy sign up steps. Once you sign up your phone number will be registered. To place a call , dial our toll free number and dial your destination number. There is no need to enter any Pin Numbers. Whenever you make a call, our switch will note the cost of the call in your account, and update your credit balance.

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When do I get charged on my credit card?

You will be charged when you purchase a product after you have logged into 'My account' using your email address and password. Your credit card is charged every time you recharge you account. If you have opted for automatic recharge service your credit card will be charged every time your account falls below your preset low balance amount you have selected from your 'My account' option. Customers who have opted for automatic recharge will not have to manually recharge their accounts when their account balance's run low.

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How do I change information about my account?

You can log in to My Account on directworldcall.com's website . Once you are at your 'My Account', you can adjust any of your personal information, change your payment method, recharge your account manually, and view lots of detailed information about your account.

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Do you sell my personal information?

No. We store your personal information in a privately secured environment that is unavailable to the public. We do not sell information to third parties. View our privacy policy. Hide this answer

What happens if I can't remember my PIN?

You can find it in your personal page, there is a View PIN option to view your access number and your pin under Manage Your Account. Hide this answer

What information can I see about past orders online?

You're my orders tab in My Account will show you all past orders made to your account for the past 3 months. Hide this answer

How many telephone numbers can I register with my account for PINLESS dialing?

You can register up to 50 (Fifty) phone numbers. Hide this answer

Can I use directworldcall.com from a payphone?

Yes. However, the FCC (Federal Communications Commission) allows companies that operate payphones to attach a surcharge for their services. Such "operator charges" are typically assessed if you use a public payphone, a hotel phone, or a phone in a college dorm. We do not make any extra money when you use these phones - we simply pay the fees that are charged to us for your usage. The charges are @ $0.89 per call. Hide this answer

How is usage calculated?

We use the actual call length to calculate your usage, the minimum call length is calculated at 60 sec. Hide this answer

Are promotional/discount offers valid on recharges?

Any promotional/discount offers is applicable to first time buyers and their first purchase only unless otherwise specified. Hide this answer

I received $5.00 for referring a friend. How do I find and use this award?

Log in, then click on the Recharge button. If you have award points, at the bottom is a checkbox and the text Yes. Use my reward points. (X points available). Just check this box, select your recharge amount, and click on the Recharge Account button. Hide this answer

I purchased or recharged my account, but do not want my credit card saved

After you have made your purchase, or recharged, and are signed in, click on 'My Profile' on the left. In the credit card information field at the bottom, you will see the last 4 digits of the registered credit card. Replace this with any other number, such as 0, then click Update. Your number is no longer saved. Remember, if you want to recharge your account, you will have to go back to this field and reenter your credit card number before recharging. Hide this answer

I try to make a call but get the prompt 'Please enter your registered telephone number' I enter my number and get the message 'That PIN is invalid.'

This is because your telephone number has not been registered. Remember, the phone numbers you initially entered upon signing up were just for contact information and credit card validation. You can register the number you are calling from by entering your 10-digit account number on the phone. This number is displayed when you log in to the web site. You can also add more phone numbers by logging in and clicking on 'Registered Phones' and then adding the new phone numbers. Hide this answer